Privacy Policy
Homeowner Helper (“Homeowner Helper,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and platform (the “Platform”).
1. Information We Collect
Information you provide
Homeowners: name, phone number, email address, project details, and service address (if provided).
Contractors: business name, contact information, service categories, coverage areas, and billing details.
Information collected automatically
Device and browser information, IP address, pages visited, and general usage/analytics data.
Cookies and similar technologies used for site functionality and performance.
2. How We Use Information
We use collected information to:
• Process and manage homeowner requests
• Provide contractor access to relevant Leads
• Process payments and transactions
• Send confirmations, updates, and account communications
• Provide customer support
• Detect, prevent, and address fraud or misuse
• Improve Platform functionality and user experience
3. How We Share Information
We may share information only as necessary to operate the Platform:
With participating contractors
Homeowner contact details and request information may be shared with contractors solely for the purpose of responding to a homeowner’s service request.
With service providers
We use trusted third-party providers that assist with Platform operations, such as payment processing, communications, CRM systems, forms, analytics, and automation tools. These providers may process personal information on our behalf and are contractually restricted from using it for their own marketing or advertising.
For legal or safety reasons
We may disclose information if required by law or if necessary to protect rights, safety, or Platform integrity.
We do not sell personal information.
4. SMS Messaging Terms and Consent
Consent to receive SMS messages is obtained through clear, affirmative user action.
By submitting a form or registering on the Platform and providing a phone number, you expressly consent to receive calls and text messages (SMS/MMS) from Homeowner Helper related to your request, account, or Platform activity.
Examples may include:
• Request confirmations
• Scheduling updates
• Status notifications
• Service-related communications
• Customer support messages
Message frequency may vary.
Message and data rates may apply.
Opt-out
You may opt out at any time by replying STOP. After opting out, you may receive one final confirmation message.
Help
Reply HELP for assistance or contact support@homeownerhelper.com.
Wireless carriers are not responsible for delayed or undelivered messages.
Consent to receive messages is not a condition of purchase.
No sale or misuse of SMS data
Phone numbers and SMS consent data are used solely for service-related communications. We do not sell, rent, or share SMS consent information with third parties for their own marketing purposes.
5. Cookies and Analytics
We use cookies and analytics tools to understand usage patterns, improve performance, and enhance user experience. Cookies may be controlled through your browser settings.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system can guarantee absolute security.
7. Data Retention
We retain information only as long as reasonably necessary for Platform operations, legal compliance, dispute resolution, and legitimate business purposes.
8. Your Choices
You may request access, correction, or deletion of certain personal information by contacting us.
You may opt out of SMS messages by replying STOP.
You may control cookies via browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated policy.
10. Contact
Homeowner Helper
support@homeownerhelper.com
https://www.homeownerhelper.com